STORE POLICIES
Welcome to Hello, Buttercup! We are so glad you found us. We work hard to make the very best accessories for all ages.
We use only the highest quality materials and supplies to create pieces that last. Although we love classic and vintage styles we try to stay up on all the trends so we can make things you will love with our Buttercup twist.
We spend the weekends with family so if you contact us on the weekend we will get back to you as soon as we return on Monday morning.
RETURNS & EXCHANGE DETAILS
Do to the nature of our product and everything being made to order for each individual we do not offer Refunds. If we have made a mistake we will do our best to make it right as quickly as possible. If you receive an item and have any issues please contact us right away.
Shipping
We use USPS to mail all of our packages. Once an order is mailed we are out of control of that package. If you choose the 2 to 3 day priority upgrade then those packages do have insurance on them, First class (our normal method) does not. If you feel you would like insurance please let us know and we can arrange that for you. We will not send replacement packages for items due to incorrect addresses or USPS troubles. Thank you.
If the address on your invoice is not the correct mailing address, please notify us immediately. We will have to refund your order and you will have to repurchase it with the correct address for shipping. We will not update or edit addresses after purchase. Thank you for your understanding.
We are currently running approx 8 to 10 business days for Tutu's, all other items are at a 4 to 5 business day turnaround right now. If you are worried about receiving in time for your big day, please message us and we can let you know if we can accommodate any earlier. We do have a RUSH Tutu listing you can purchase in addition to your Tutu listing if you need it shipped within 2 to 3 business days.
If you are in a rush and can't wait for our standard turnaround time there is a Rush upgrade available for headbands and single Onesie's to add to your purchase and your item will ship to you within 2 to 3 business days. The rush fee applies to processing time not the post office shipping time. Please contact us if you have any questions about rush processing.
International customers are always welcome! Please remember that there may be a customs or duty fee when your package gets to you and we are not responsible for paying that. Please keep in mind that international deliveries do take longer by the postal service and we are unable to give specific time frames for Deliveries by the postal service to international countries.
If the address on your invoice is not the correct mailing address, please notify us immediately. We will have to refund your order and you will have to repurchase it with the correct address for shipping. We will not update or edit addresses after purchase. Thank you for your understanding.
We are currently running approx 8 to 10 business days for Tutu's, all other items are at a 4 to 5 business day turnaround right now. If you are worried about receiving in time for your big day, please message us and we can let you know if we can accommodate any earlier. We do have a RUSH Tutu listing you can purchase in addition to your Tutu listing if you need it shipped within 2 to 3 business days.
If you are in a rush and can't wait for our standard turnaround time there is a Rush upgrade available for headbands and single Onesie's to add to your purchase and your item will ship to you within 2 to 3 business days. The rush fee applies to processing time not the post office shipping time. Please contact us if you have any questions about rush processing.
International customers are always welcome! Please remember that there may be a customs or duty fee when your package gets to you and we are not responsible for paying that. Please keep in mind that international deliveries do take longer by the postal service and we are unable to give specific time frames for Deliveries by the postal service to international countries.